Our Easy-Peasy Returns Process

Return Window

We know that life can throw some curveballs—like ordering a handlebar grip in the wrong color! We’ve got your back. You have 30 days from the day your Gear Vian goodies arrive to initiate a return. Just think of it as a fun little window to decide if your new accessory fits your vibe. If it doesn’t, no worries! Just follow the steps below, and we’ll get you sorted.

How to Initiate

To kick off your return, simply reach out to our friendly team at [email protected]. We’ll need your order number, a brief description of why you’re returning your item, and any other info that might help us help you (like photos, if applicable). Our team will respond with instructions faster than you can say ‘gear up!’

What’s Returnable

So, what exactly can you return? If it’s unused, in its original packaging, and not covered under the final sale policy, we’re all ears! This includes items like our Ridgeway Messenger Bag and Nocturne Glow Lantern. If you’ve given it a spin, we can’t take it back. We want all our products to find a happy home!

What’s Final Sale

Speaking of final sale items, some things just can’t be returned. This includes any customized products, special collaborations, or items marked down during a sale. If you’re unsure whether your item falls into this category, give us a shout! We’ll happily clarify before you make a decision.

Refund Method & Timeline

When it comes to refunds, we aim to keep it simple. Once we receive your returned item in its sparkling condition, we’ll process your refund within 5-10 business days. Refunds will be issued to the original payment method. Keep in mind that your bank may take a few extra days to reflect the magic, but you’ll be back on that bike in no time!

Damaged or Wrong Items

Oops! Did something arrive damaged or incorrect? We’re genuinely sorry about that! Please contact us at [email protected] within 7 days of delivery. Send us a quick note with your order number and details about the issue. We’ll work together to make things right—whether that means sending you a replacement or issuing a refund. We like to keep the good vibes rolling!

Return Shipping

Now, let’s talk about return shipping. While we wish we could cover the cost of every return, we can’t always do it. If your return is due to a product issue, we’ll cover the shipping. If it’s a change of heart, you’ll be responsible for the return shipping costs. Pro tip: keep your shipping receipt until we’ve processed your return!

Exchanges

Exchanges are a bit of a rarity at Gear Vian because we want to keep things straightforward. If you’d like to swap for a different item, simply return the original item following our return process and place a new order. This way, you get exactly what you want, and we get to keep the fun alive!

Cancellations

Finally, if you need to cancel your order, please drop us a line at [email protected] as soon as possible. If your order hasn’t shipped yet, we’ll happily cancel it for you. However, if it’s already on its way to your doorstep, you’ll need to return it once it arrives. We appreciate your understanding!